Shipping policy

  • Processing time Orders are typically processed within 1–3 business days after payment. Custom items or peak-season orders may take 3–7 business days. Processing time is not shipping time.

  • Shipping methods & transit Domestic shipping: standard carriers; estimated delivery 3–7 business days (remote areas may take longer).
    International shipping: economy or express options; estimated delivery 10–30 calendar days depending on destination and customs.

  • Shipping fees & customs Shipping costs are shown at checkout. Import duties, taxes, and customs fees for international orders are the responsibility of the customer unless otherwise stated. If you choose pre-paid duties at checkout, those fees will be shown.

  • Tracking & delivery A tracking number and link will be sent by email/SMS after dispatch. Inspect packages upon delivery; if severely damaged, please refuse delivery and contact us immediately. Delayed notification or acceptance of damaged goods may affect claims.

  • Lost or marked-delivered packages If a carrier shows delivered but you did not receive the package, we will assist with the carrier claim process. Resolution and any compensation depend on the carrier’s investigation. Incorrect or incomplete addresses provided by the buyer that lead to loss or return may incur additional fees for reshipment.

  • Returns & refunds (important)

  1. Return requests must be made within 14 days after delivery (exceptions may apply by product or region). All returns require prior written approval and an RMA (return authorization).
  2. Returned items must be unused, in original packaging, and free from damage. Buyers should provide photos/videos for verification.
  3. Buyers pay return shipping for non-quality returns. For confirmed quality or shipping damage, we cover return shipping and offer repair, replacement, or refund.
  4. Refunds are processed after we receive and inspect the returned item and typically take 5–10 business days to return to the original payment method. If a return is not received or fails inspection, we may refuse refund or apply a restocking/repair charge.
  5. To prevent abuse (e.g., serial returns, fabricated damage, repeated refusal of delivery), we reserve the right to deny service, charge reshipment fees, issue partial refunds, or restrict accounts that show patterns of misuse.
  • Other Business days are Monday–Friday (excluding public holidays). Delays caused by weather, customs, or carrier disruptions are outside our control; we will notify customers and assist where possible but are not liable for extra costs beyond our control.